Treatment Posts

Patient timelines chronicle a patient’s treatment through time and act as a central point for all the information about a patient’s treatment.

It is almost impossible to capture all of the information about an appointment accurately in words. Overcome this challenge by posting treatment photos to the timeline. Photos are a perfect way to record treatment progress, how to wear elastics, and a clear view of oral hygiene through time, giving your team peace of mind.

The drawing tool allows users to draw out elastics prescriptions quickly. These diagrams are included in the treatment post email, ensuring everyone knows the elastics prescription; this makes it simple for your team to give the patients the correct elastics at any point in their treatment.

When you complete a timeline post, the patient will be emailed a comprehensive treatment post and sent WhatsApp detailing their appointment and what appointment to book next and when. If a patient scores below an 8 for oral hygiene, Hugo Systems will trigger an automatic email to the patient and the referring doctor.

Keep your patient in the loop about their treatment with effortless communication. Reduce confusion during treatment and improve compliance with elastics prescriptions, oral hygiene and what appointment to book next. These touch points are essential for achieving an excellent orthodontic result, and Hugo Systems helps engage your patient throughout their treatment.

Significantly reduce the broken-telephone effect that causes a great deal of frustration for your clinical team and patients. If your patient is a minor, their parents or guardian will receive the information, so it is no longer necessary to rely on young patients to relay complex treatment information.

Better understand your patients’ feelings about your business. Patients can rate and review their appointment after each visit. This feedback loop is a first of its kind in the industry. The review is linked to the timeline post and a specific team member, giving you the ultimate level of accountability within your practice. Use negative reviews to make corrections where necessary and good reviews are a great team-building tool; everyone loves positive recognition for their hard work. Patients who review your practice positively will be prompted to share their review on your Google Reviews page.

Increased accountability and transparency within a business are great to motivate your team to maintain excellent service levels.