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Reception

Hugo Systems’s online booking portal frees up your reception team to manage patients more efficiently, freeing them up to engage with your patients more meaningfully.

Your reception team can now thoroughly answer patient queries by accessing every patient’s timeline. There is no need to draw a file or enquire with the clinical team because the increased transparency of Hugo Systems gives all of your team members the confidence to answer patient queries for example.

  • “Need elastics? No problem, your elastics diagram says you need these elastics.”
  • “Your next appointment, let’s see, it’s in 6-8 weeks and is a Routine Check-up. Let me book that for you?”

By allowing your patients to make and manage their appointments online, you will free up your admin team to do more meaningful work. You can leverage your existing staff members, making them more efficient and growing your practice without needing to increase your admin team.

Patients can book appointments online 24/7, opening up a new channel for acquiring patients. There is no need for a patient to fill in an online form and wait for confirmation about an appointment slot. Patients can complete their booking online, log in, choose a location, find an appointment, and book the appointment. This unprecedented booking flexibility means you never have to miss a patient because your phone lines were busy, your practice was closed, or you wanted to take some leave. Your appointment book stays open 24/7.

Reduce the need to re-capture data. Limiting the number of data-capturing errors and allowing patients to update their information at any point during treatment, making sure your patient information is always up-to-date. Patients can complete their information themselves on a tablet or their online portal.

Automatically send patients their consent forms via WhatsApp; getting patients to sign their documents before their appointment reduces the time they have to deal with admin when they arrive, making the onboarding process seamless. Patients can sign the consent form on their phone, which is captured directly onto their profile, ensuring your practice is always compliant.